Online Services Terms & Conditions

Please read these Terms of Service carefully as they contain important information about your obligations. By accessing or using Creative Bay of Plenty Services, you agree to comply with and be bound by these terms, as applicable to you.

Creative Bay of Plenty has online facilities that enable certain services to be carried out through our website. All online services are subject to these terms and conditions as well as Creative Bay of Plenty’s website terms and conditions, which are incorporated herein by reference.

Use of online services

Creative Bay of Plenty makes the online services available for your business purposes. You may use information provided to you through your use of the online services solely for your internal business purposes, provided that you:

  • Do not modify, or make available, the information supplied or the Online Services itself, to any third parties through a networked computer environment; and
  • Do not make any additional representations or warranties regarding the information.

You agree not to use the online services for any improper, injurious, offensive or unlawful purposes and not to damage or disrupt the online services.

Information and privacy

You hereby authorise the Creative Bay of Plenty to receive and collect information about you through the Creative Bay of Plenty website. Any such information collected shall be treated in accordance with Creative Bay of Plenty’s Privacy Policy. Creative Bay of Plenty may use the information for its internal business services and disclose information about you (including your identity) to a third party if:

  • It is necessary to carry out, or facilitate the use of, the online services
  • You have authorised such disclosure

For further information on your privacy rights, please view the Creative Bay of Plenty Privacy Policy.


Certain information can be made confidential and a request can be made for the same. The final discretion for making any information confidential lies with Creative Bay of Plenty. You acknowledge and agree that Creative Bay of Plenty may choose not to supply you with any information that it has made confidential, and/or you will comply with any confidentiality obligations notified to you by Creative Bay of Plenty. You are able to request further details regarding confidential information by contacting the Creative Bay of Plenty team.

Consent for Creative Bay of Plenty to receive and store information in electronic form

Use of the online services means that you agree to provide through electronic means any relevant information, documents and attachments in the format and to the standards described for each online service. It also means you agree and understand that the information will be retained in electronic form.

Consent for Creative Bay of Plenty to provide you with information in electronic form

Use of the online services means that you agree to receive information through electronic means. Where information is requested by another person, the requesting party is deemed to be the recipient’s agent and is presumed to have obtained the consent of the recipient to receive in electronic format.


Online services are provided through a secure website. However, you acknowledge and agree that internet transmissions are never entirely secure or private, and that any message or information you send to or through to Creative Bay of Plenty website may be read or intercepted by others, even where a website has stated as being secure. Creative Bay of Plenty shall have no liability for the interception, “hacking” or other unauthorised access of information through Creative Bay of Plenty website or any other website, by unauthorised third parties.

Limitation of liability

Except as expressly prohibited by law, in no event will Creative Bay of Plenty be liable to you for any direct, indirect, consequential, exemplary, incidental or punitive damages, including lost profits.


Except where stated or where an author is acknowledged, Creative Bay of Plenty is the copyright holder of information on this site. Information may be reproduced for personal or in-house use without formal permission or charge. Information on this website must not be used in a commercial context unless written permission has been given by Creative Bay of Plenty.

You cannot source images from this site without obtaining the permission of the artist/photographer.


Hypertext links to other web locations are for the convenience of users and do not constitute any endorsement or authorisation by Creative Bay of Plenty. Creative Bay of Plenty is not responsible for the contents or reliability of linked non-government websites and does not necessarily endorse the views expressed within them. Listing shall not be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over availability of the linked pages.


If you experience any problem while using the online services, please contact us for assistance – Phone: +64 7 928 5270 or Email: The contact centre is available during working hours.

Specific terms and conditions

You acknowledge that certain online services made available or offered by Creative Bay of Plenty from time to time may be subject to specific additional terms and conditions. You agree to review and comply with any such additional terms and conditions. Access and use of any online service shall be deemed to constitute acceptance of any such additional terms and conditions applicable to such service. Where there is an inconsistency between the specific terms and conditions and these online services terms and conditions, the specific terms and conditions will take precedence.


The purpose of this privacy policy is to let users of know we collect personal information and what we do with it. We do not use or share personal information in connection with this website except as set out by this policy.

How we collect, store and use your personal information

You may browse and access information contained within this website without providing any personal information.

Where you voluntarily provide personal information (e.g. newsletter signup or creative directory or event listings) this information will be viewable by site administrators, certain Creative New Zealand staff and contractors including third parties who provide administration or improvement services to the website, or if published, members of the public.

Personal information that you provide will be held by Creative Bay of Plenty, and may be shared with, and held by, Third Party Contractors to the extent necessary for those parties to provide administration and/or improvement services in relation to the website.

Statistical information and cookies

Statistical information may be collected about your visit to help us improve the website. This is viewable by site administrators, some Creative Bay of Plenty staff and third party contractors who provide administration and improvement services to the website. This information will not identify you personally. It includes:

  • Your location (down to city/town level)
  • Language used
  • Your IP address
  • Type of web browser operating system you used
  • Screen resolution
  • What Creative Bay of Plenty website content you looked at
  • Search terms you used
  • Links you clicked

Browser cookies are used by this website to provide us with information about site usage and improve the service offered to site visitors. Cookies are small files which are sent by a website and stored on your computer’s hard drive. Cookies are also used to allow your preferences to be retained by your browser. Cookies from this site are not used to gather or allow the gathering of any personally identifiable information and are not used to track individual user activity around this site.

You may manually disable cookies at any time – check your browser’s “Help”. This will not affect your ability to view the site.

Access to your personal information

You have the right to request correction to any of your personal information provided to Creative Bay of Plenty in connection to the use of this website. If you have any concerns about personal information we hold please contact us with the details at the bottom of this page.

Information Gathering Model Standards Transparency Statement

This transparency statement explains how we collect, use and share information gathered about members of the public or other entities (directly or indirectly) in accordance with the Information Gathering Model Standards.

Creative Bay of Plenty does not have any law enforcement, regulatory compliance responsibilities, and does not gather any information for these purposes.

The security of our premises is managed in accordance with our health and safety policy and in accordance with government procurement standards and government Protective Security Requirements. The security of our information is managed in accordance our Privacy Policy and Information Requests Policy, and in compliance with the Privacy Act 1993, the Official Information Act 1982 and the Public Records Act 2005. The information we hold is used only for the purpose for which it is collected or as otherwise advised, including as described in our privacy policy.

Where we have serious concerns regarding potential threats to the physical security of staff, or the security of information or places, we will engage an appropriate authority.

Should we identify a need to gather information in scope of the model standards in future, we will ensure compliance with Information Gathering Model Standards, and update this transparency statement.

This statement applies to information gathered by us, our contractors, or any other third parties engaged by us.

Enquiries and complaints

If you have any enquiries about our information gathering activities, or believe we have not acted in accordance with this statement, you should contact us at the following address:Creative Bay of Plenty
DX Box HP40007, Tauranga 3112